Pre-contractual information

The combination of travel services offered to you is a package travel within the meaning of Directive (EU) 2015/2302. Further information on your main rights under Directive (EU) 2015/2302 as transposed into national law can be found at: www.umsetzung-richtlinie-eu2015-2302.de. You can therefore make use of all EU rights that apply to package travel. EXIT TURN Gerold Betzler bears full responsibility for the proper execution of the entire package tour. In addition, EXIT TURN, Gerold Betzler has the legally required security for the repayment of your payments and, if transportation is included in the package tour, to ensure your return transportation in the event of the insolvency of EXIT TRURN, Gerold Betzler.

Travelers receive all essential information about the package tour before concluding the package travel contract. At least one entrepreneur is always liable for the proper provision of all travel services included in the contract. Travelers are given an emergency telephone number or details of a contact point where they can get in touch with the tour operator . Travelers can transfer the package tour to another person within a reasonable period of time and possibly at additional cost. The price of the package tour may only be increased if certain costs (e.g. fuel prices) increase and if this is expressly provided for in the contract, and in any case no later than 20 days before the start of the package tour. If the price increase exceeds 8% of the package tour price, the traveler may withdraw from the contract. If a tour operator reserves the right to increase the price, the traveler has the right to a price reduction if the corresponding costs are reduced. Travelers can withdraw from the contract without paying a cancellation fee and receive a full refund of all payments if one of the essential elements of the package is significantly changed with the exception of the price. If the trader responsible for the package tour cancels the package tour before the start of the package tour, the travelers are entitled to a refund and, under certain circumstances, to compensation. Travelers may withdraw from the contract without paying a cancellation fee if exceptional circumstances arise before the start of the package tour, for example if there are serious security problems at the destination that are likely to affect the package tour. In addition, travelers may withdraw from the contract at any time before the start of the package tour against payment of a reasonable and justifiable cancellation fee. If, after the start of the package tour, essential elements of the package tour cannot be carried out as agreed, the traveler shall be offered reasonable alternative arrangements at no additional cost. The traveler may withdraw from the contract without paying a cancellation fee (in the Federal Republic of Germany this right is called “termination”) if services are not provided in accordance with the contract and this has a significant impact on the provision of the contractual package tour services and the tour operator fails to remedy the situation. The traveler is entitled to a price reduction and/or compensation if the travel services are not provided or not provided properly. The tour operator shall assist the traveler if he/she is in difficulty. In the event of insolvency of the tour operator or, in some Member States, of the travel agent, payments will be refunded. If the insolvency of the tour operator or, where applicable, the travel agent occurs after the start of the package tour and the transport is part of the package tour, the return transport of the travelers is guaranteed. EXIT TURN, Gerold Betzler has taken out insolvency insurance NR 05090101118525 with R+V Versicherung AG. In the event of insolvency of EXIT TURN, Gerold Betzler, travelers can contact R+V Versicherung AG at the following address if services are denied due to insolvency. R+V Versicherung AG, Voltastrasse 84, 60486 Frankfurt, Tel. ++49 (0) 611 533-9519, Fax ++49 (0) 069 7803 1111